Refund Policy

We want you to be completely satisfied with your QrLocater purchase. If you're not happy for any reason, we're here to make it right. This policy outlines the conditions under which we accept returns and issue refunds.

You may return any unused, undamaged item within 30 days of receiving your order. To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and not registered to any account
• In its original packaging

The following items cannot be returned or refunded:

• Tags that have already been registered and activated
• Damaged items due to misuse or improper handling
• Items returned more than 30 days after delivery
• Customised or engraved tags (if applicable)

To start a return, email us at info@qrlocater.com with your order number and reason for return. We'll respond within 1–2 business days with a return address and instructions.

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved:

• Refunds are processed within 5–7 business days
• Refunds are issued to the original payment method (JazzCash, EasyPaisa, bank, or card)
• You will receive a confirmation email once the refund is processed

If you received a damaged item or the wrong product, please contact us immediately at info@qrlocater.com with a photo of the item. We'll arrange a free replacement or full refund at no cost to you.